Frequently Asked Questions

Contact your homeowner’s insurance company. They may want the neighbor’s contact information, which can be found here.

If you’re able to successfully log in to the website, but are running into issues paying on your account (but don’t have any account related questions) please contact support at paymentsupport@frontsteps.com. If you have general questions about your balance due, you may contact the accounting office at accounting@captscove.com.

Davis Disposal currently offers curbside trash pickup in Captain’s Cove. You can reach them at 757.442.7979. You may also bring your trash to the Horntown Convenience Center located at 5536 Fleming Mill Road.

Processing your deed paperwork and account information generally takes 2-3 weeks after settlement. Once this has been processed, you may see the Marina Club receptionist to have your member ID cards created. In the meantime, you may bring a photo ID and your deed paperwork to the receptionist to have a temporary pass issued.

Mailboxes are located near the front entrance and at the Town Center. You will need to contact the New Church, VA, Post Office to be issued a mailbox and key. You can reach them at 757.824.5418.

The Accomack County Tax Map is the best way to find contact information for your neighbors. It’s free to use and can be found at Accomack.MapsDirect.net.

Yes, all architectural and structural changes (including but not limited to: changing/adding driveways, fences, roofing, siding, and outbuildings/sheds) require an Environmental Control Committee Modification Application and subsequent materials (site plans, materials list, architectural drawings, pictures) to be reviewed and approved by the ECC. See the frequently asked ECC items in the Architectural Guidelines in this packet. You can get a copy of this document at this link.